Here at Ivy Nook, we are trying to be as sustainable and environmentally friendly as possible. Great care has been taken in choosing our packaging method and materials.
Our boxes are made from FSC certified sustainable sources, are 100% recyclable and are either made from recycled material or are biodegradable and compostable.
Any tissue paper is acid free and 100% recyclable, brown paper packaging tape is biodegradable and recyclable.
Please note we try to recycle packaging where possible, so your order may arrive with different branded packing materials. Your order will still be inside!
Standard processing times are 1-2 days.
If you're local to Leicester, click and collect is available.
Other local options include free delivery on orders over £20.00 within a 5 mile radius, or £3.00 up to 10 miles.
All UK orders are shipped via courier at a flat rate of £4.50, transit time is 1-3 days.
Some items require additional delivery and packaging rates due to size - this is charged at £11.50 and delivered via courier.
Special deliveries, European and Overseas deliveries can be arranged, contact us for details.
Delivery times are not guaranteed and are dependant on delivery provider’s service. Please use delivery times as indication only.
If you require your order ASAP, please contact us when you've placed your order and we will always do what we can to despatch as quickly as possible.
Any delivery instructions given are at your own risk, if you give instructions for a safe place delivery or to be left with a neighbour, unfortunately we cannot take responsibility for any lost or stolen parcels or errors in specified delivery instructions.
Returns and Refunds.
We are happy to refund or issue a credit note for items returned in perfect condition within 21 days from receipt. We aim to process all refunds within 10 working days and will email to confirm receipt of your return and refund advice. Please bear in mind that your bank may require time to process your refund in some instances, which can take 3-4 days.
Refunds are accepted on a return to base policy and postage costs will be at your own expense unless otherwise agreed.
To allow us to process your return, please include a piece of paper stating your name, order number and contact email address.
Please send all returns to:
39 Forest Gate
If your order arrives and the packaging is damaged, please take a photo before opening and do not sign for the goods unless you are happy to do so. In this instance, we encourage you to open the package and check the goods prior to accepting the delivery.
We cannot claim compensation from the delivery company on your behalf if the goods have been signed for, even if signed ‘damaged’.